It's a different system than what I am used to and provides all sorts of interesting moments. The incoming call rings and lights up on two separate lines so that either myself or the other receptionist can answer. If I am on another call, it will still ring on the other line and if she is not there, it will ring on a 3rd extension and a 4th in the work room. Just having one call come in lights up two lines so you can imagine 'the fun' I have when more than one call comes in at a time! You can put the call 'on hold' if you need to find an extension but that just adds another 'flashing light' to contend with. I must admit there were many anxious moments!
Today, I have cut off a few people who graciously phoned back and said they were disconnected somehow - not inferring that I did something wrong.
I put them through the 2nd time without problems. One time, the system went down but I guess that is expected every now and then as they are having a few problems. Great...just what I needed to hear!
Thankfully, it is a fairly quiet day - obviously - I am doing my blog! This is volunteer work not paid hours of work!
1 comment:
I was imagining this episode in a comedy about a woman returning back to work and overwhelmed by the new technology of even answering a phone. Kudos to you for being brave enough to do this!
Post a Comment