Impressed easy?

I am not sure if I do get impressed easy or not but this afternoon I had to make a trip across town to pick up our new tv at the Brick Warehouse. We had bought it at South Edmonton Common and they said they would have it shipped but likely not for a week and a half. That was ah.....yesterday! Here I am thinking they would call me about pickup around Sept 28 or so. Imagine my surprise when she told me it was IN! I could pick it up at the warehouse in the west end if I wished.

Initially I said no, deliver it to south common which would mean this coming Tuesday. It would just be a few days wait. On second thought, I decided I should go and pick it up for my hubby and so I did. I called back and she said 'no problem, I will make the alternate arrangements'. So, I proceeded across town - never knowing what kind of road construction was going to bar my way!! Oh yes...there was lots of it. However, I made it there in record time and went into the customer service dept expecting they would tell me there was 'some mistake'.

Again, I am surprised. They check it off and say 'thank you', please have a seat for a few moments." They gave me a red carnation and invited me to have a free cappucinno or hot chocolate at the coffee bar right next to the seating area. I am again impressed. I waited a total of 12 minutes (give or take a few) but not enough that I did NOT finish my small coffee! They told me to meet them at Door 11 (no extra prizes though) and a friendly, young gentleman greeted me with a smile and nicely placed the tv in my car. He had me sign the receipt and thanked me, and said 'have a nice day".

What a difference in customer service is that!!! You don't get that often anymore. Usually you can 't even get a smile out of people, let alone any kind of service!! Or am I just being critical.

Whatever...the Brick outdid itself in my books. Great service in the first place, smiling, friendly salesperson, made phone calls to get the product, called us 'personally' for EARLY delivery and I was not disappointed even at the shipping end of things. Everyone was friendly and helpful. Kudoos to the Brick. Hope you sell above and beyond your projections for 2010. Keep up the good work!!